Welcome to Elara Wear Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium activewear, shipping, returns, and more. Can’t find what you’re looking for? Our customer care team is always happy to help at [email protected].

About Our Products

1. What types of activewear does Elara Wear Shop offer?
We specialize in premium performance apparel for active women, including:
  • High-quality Bottoms for workouts and athleisure
  • Supportive Bras designed for active lifestyles
  • Stylish Dresses & Skirts that transition from studio to street
  • Versatile Jackets & Vests for layering
  • Comfortable Shorts for training and casual wear
  • Performance Tops with technical fabrics
2. What makes Elara activewear different?
Our products combine premium technical fabrics with stylish designs to create activewear that:
  • Offers superior comfort and performance during workouts
  • Features moisture-wicking and breathable materials
  • Provides the perfect balance of support and flexibility
  • Maintains its shape and color through repeated wear and washing
  • Transitions seamlessly from workout to everyday wear
3. How do I choose the right size?
Each product page includes detailed size charts with measurements in both inches and centimeters. For the best fit:
  • Measure yourself according to our guide
  • Compare your measurements to our size chart
  • If between sizes, we recommend sizing up for comfort
  • Check product descriptions for any specific fit notes (e.g., “compression fit” or “relaxed fit”)
Still unsure? Contact us at [email protected] for personalized sizing advice.

Ordering & Payment

4. What payment methods do you accept?
We accept all major credit cards and secure payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed through secure, encrypted systems for your protection.
5. Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers. For additional security, we recommend using PayPal if you prefer not to enter credit card information on our site.
6. Can I modify or cancel my order after placing it?
We process orders quickly to get your activewear to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.

Shipping & Delivery

Shipping Options:
• Standard Shipping (DHL/FedEx): $12.95 – 10-15 business days after dispatch
• Free Shipping (EMS): Free on orders over $50 – 15-25 business days after dispatch
All orders are processed within 1-2 business days (excluding weekends and holidays).
7. Where do you ship?
We proudly ship worldwide from our Texas headquarters, with delivery to most countries. Currently, we cannot ship to:
  • Certain remote areas (contact us for specifics)
  • Select Asian countries due to customs restrictions
Some destinations may require additional customs fees upon delivery, which are the customer’s responsibility.
8. How can I track my order?
Once your order ships, you’ll receive:
  • A shipping confirmation email with your tracking number
  • Regular updates on your package’s journey
  • Estimated delivery date based on your location
You can track your package using the provided tracking number on the carrier’s website (DHL, FedEx, or EMS).
9. Why is there a customs fee on my order?
Some countries charge import duties, taxes, or customs fees on international shipments. These fees:
  • Are determined by your local customs authority
  • Vary by country and order value
  • Are the responsibility of the customer
  • Are not included in your order total
We recommend checking with your local customs office for estimated fees before ordering.

Returns & Exchanges

Return Policy:
You have 15 days from receipt to return any items that don’t meet your expectations. Items must be unworn, unwashed, with tags attached, and in original packaging.
10. How do I return an item?
To initiate a return:
  1. Email [email protected] within 15 days of receiving your order
  2. Include your order number and reason for return
  3. We’ll provide return instructions and a return authorization number
  4. Package the item securely with all original tags attached
  5. Ship the return to the provided address
Once we receive and inspect your return, we’ll process your refund within 5-7 business days.
11. What is your exchange policy?
We currently don’t offer direct exchanges. To exchange an item:
  1. Return the original item following our return process
  2. Place a new order for the desired item
This ensures you receive the correct size or style as quickly as possible.
12. How long does it take to process a refund?
Once we receive your return:
  • Allow 3-5 business days for inspection and processing
  • Refunds are issued to the original payment method
  • Credit card refunds typically appear within 5-7 business days
  • You’ll receive an email confirmation when your refund is processed
Note: Shipping fees are non-refundable unless the return is due to our error.

Account & Customer Service

13. How do I create an account?
During checkout, you’ll have the option to create an account by:
  1. Entering your email address
  2. Creating a password
  3. Providing basic information
Having an account allows you to:
  • Track orders easily
  • Save your shipping information
  • View order history
  • Get faster checkout
14. I forgot my password. How can I reset it?
On the login page:
  1. Click “Forgot Password”
  2. Enter the email address associated with your account
  3. Check your email for a password reset link
  4. Follow the instructions to create a new password
If you don’t receive the email within 10 minutes, check your spam folder or contact us at [email protected].
15. How can I contact customer service?
We’re here to help! You can reach us:
  • By email: [email protected] (typically respond within 24 hours)
  • By mail: 3684 White Avenue, Corpus Christi, US 78411
For fastest service, please include your order number (if applicable) and detailed information about your question or concern.
Still have questions?
Our customer care team is dedicated to providing exceptional service to active women worldwide. Don’t hesitate to contact us at [email protected] – we’re happy to help!