At Elara Wear Shop, we want you to be completely satisfied with your premium activewear purchase. If for any reason you’re not happy with your item, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery, provided they are:

  • Unworn, unwashed, and in original condition
  • In the original packaging with all tags attached
  • Accompanied by proof of purchase
Note: For hygiene reasons, we cannot accept returns or exchanges on bras and bottoms unless they are defective or incorrect items. Please ensure you check sizing carefully before ordering these items.

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Elara Wear Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
– Product Name: [Name of Item]
– Size/Color: [Details]
– Reason for Return/Exchange: [Please specify]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

Our team will respond within 2 business days with:

  • Return authorization number
  • Shipping instructions
  • Return address (based on your location)

Step 3: Ship Your Return

Package your item securely and include:

  • The original packing slip or order confirmation
  • Your return authorization number clearly visible

We recommend using a trackable shipping service as you are responsible for the return shipment until it reaches our facility.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error

Note: Depending on your financial institution, it may take 5-10 additional business days for the refund to appear on your statement.

Exchange Process

For exchanges:

  • We will ship your replacement item once we receive the original
  • If the new item costs more, you’ll be charged the difference
  • If it costs less, we’ll refund the difference
  • Standard shipping fees apply for exchanges

International Returns

For customers outside the United States:

  • You are responsible for any customs duties or taxes on returned items
  • We cannot refund original shipping costs for international orders
  • Return shipping costs are the customer’s responsibility

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the issue and your order details
  • We will arrange for a replacement or refund at no additional cost to you

Have questions about our returns policy? Our customer service team is happy to help!

Email: [email protected]
Business Hours: Monday-Friday, 9am-5pm CST

Thank you for choosing Elara Wear Shop for your activewear needs. We appreciate your business and are committed to ensuring your complete satisfaction with every purchase.